Customer Service Rep

Milwaukee, WI 53224

Job Number: 2012

Job Description


Customer Service Representative/Inside Sales Rep – Milwaukee, WI

Lunova Group is searching for a Customer Service & Inside Sales Rep for our client in the tooling industry in the Milwaukee area. The candidate  will provide a variety of duties to support customer needs such as: taking orders, assisting with inquiries and solving any problems that may arise with customers. We are looking for someone with customer service and/or inside sales experience within the industrial manufacturing space that wants to grow their career.

Responsibilities:
  • Drive revenue by developing relationships with current and new accounts
  • Process all incoming phone/email inquiries and orders
  • Resolve product or service problems by clarifying the customer' s complaint, determining the cause of the problem and determining the best solution
  • Review daily sales order reports, provide reports and logs as required
  • Utilize the sales order entry system, catalogs, price lists & sales aids to provide accurate information to customers
  • Interpret quotes and promotions, credit policies and specific ordering trends  
  • Build sustainable relationships through open and interactive communication
  • Work with customer service team lead to ensure proper customer service is being delivered

Requirements:
  • Bachelor’ s degree in related field, preferred
  • 3+ years’ customer service experience in an industrial setting
  • Knowledge of SAP systems
  • Customer orientation and ability to adapt to different types of characters
  • Excellent communication skills, verbal and written
IND123

Meet Your Recruiter

Stephanie Valleras
Talent Acquisition Manager

Hi, I'm Stephanie! I am here to assist you in furthering your career and learn about new opportunities. Please do not hesitate to reach out to me, I look forward to working with you!

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