Customer Service Representative

Pittsburgh, PA 15205

Job Number: 1661

Customer Service Representative – Pittsburgh, PA

Lunova Group is currently seeking a Customer Service Representative for our client that manufacturers and provides quality industrial products to major heavy industrial industries. The Customer Service Representative serves as the primary contact between the customer and the company by processing customer orders, handling complaints, and providing timely follow-up.

Excellent pay, benefits, and the opportunity for continued career growth within the organization will be provided to the successful candidate.

Customer Service Representative Responsibilities:
  • Work with assigned Field Sales Representatives, Regional Sales Manager, Plant Managers and customers
  • Enter orders into system
  • Verify product specifications with technical staff to enter correctly in system
  • Work with freight company to arrange shipping of the material to customer site and billing of freight
  • Fill out various forms
  • Convey quotes for specific customer requests using pricing as set by Regional Manager
  • Assist in processing of Letters of Credit and additional required paperwork associated with export sales

Customer Service Representative Requirements:
  • High school diploma
  • 3-5 years of industrial customer service experience, preferably in refractories or a related industry
  • Excellent written and oral communication skills
  • Must be self-motivated
  • Must be results-oriented and demonstrate the ability to work independently and in a team environment
  • Must possess strong problem-solving abilities

 

Stephanie Valleras
Talent Acquisition Manager

Hi, I'm Stephanie! I am here to assist you in furthering your career and learn about new opportunities. Please do not hesitate to reach out to me, I look forward to working with you!

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