Lunova Group is currently seeking a Customer Service Representative for our client that manufacturers and provides quality industrial products to major heavy industrial industries. The Customer Service Representative serves as the primary contact between the customer and the company by processing customer orders, handling complaints, and providing timely follow-up.
Excellent pay, benefits, and the opportunity for continued career growth within the organization will be provided to the successful candidate.
Customer Service Representative Responsibilities:
Work with assigned Field Sales Representatives, Regional Sales Manager, Plant Managers and customers
Enter orders into system
Verify product specifications with technical staff to enter correctly in system
Work with freight company to arrange shipping of the material to customer site and billing of freight
Fill out various forms
Convey quotes for specific customer requests using pricing as set by Regional Manager
Assist in processing of Letters of Credit and additional required paperwork associated with export sales
Customer Service Representative Requirements:
High school diploma
3-5 years of industrial customer service experience, preferably in refractories or a related industry
Excellent written and oral communication skills
Must be self-motivated
Must be results-oriented and demonstrate the ability to work independently and in a team environment