Service Center Operations Manager

Roanoke, VA 24017

Job Number: 1721

Job Description

Operations Manager – Roanoke, VA

Lunova Group is searching for an Operations Manager to join a leading industrial service provider in the Roanoke, VA region. This candidate will be responsible for the overall operations performance of the Service Center, including the inside sales, customer service, warehouse, manufacturing, and shipping & receiving. The successful candidate will operate in a cost-effective manner that leads to higher profits.

  • Ensure proper staffing levels within each department; set goals for employees, evaluate and review personnel
  • Ensure gross margins to business plans, maintain customer contracts and monitor pricing renewals
  • Oversee all changes to major customer inspection, packaging and service programs to ensure we price our products correctly for the services required
  • Ensure all customer complaints handled promptly and to satisfaction
  • Monitor company to business goals for gross margin, profitability, and inventory
  • Manage and supervise all inside sales/customer service personnel to achieve highest customer satisfaction levels
  • Be in close contact with purchasing personnel for improved vendor relations, pricing changes, inventory levels, and new product/vendor opportunities
  • Manage the Production Manager and their personnel for efficiencies and error reductions
  • Ensure on-time delivery to customer expectations

  • Bachelor’ s degree in related discipline
  • 2 years of supervisory experience
  • 3-5 years of experience within warehousing/production in an industrial setting
  • Excellent listening and people skills
  • Ability to discipline and continually prioritize the workload
  • Ability to work in a fast-paced environment


If this sounds like an exciting opportunity to improve your existing knowledge and grow your career, please apply. A competitive compensation package will be provided to the successful candidate.

Meet Your Recruiter

Stephanie Valleras
Talent Acquisition Manager

Hi, I'm Stephanie! I am here to assist you in furthering your career and learn about new opportunities. Please do not hesitate to reach out to me, I look forward to working with you!

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